Complex Travel Group has announced the strategic launch of RoundAbout Travel NZ, establishing a dedicated Auckland-based team to service the local market.
While the Group has supported New Zealand clients remotely for several years, the move signals a stronger commitment to on-the-ground specialist expertise for Kiwi travellers, supported by Complex Travel Group’s Australian-based infrastructure.
RoundAbout Travel NZ will offer a comprehensive suite of services, specialising in Round the World (RTW) and Business Class airfares, alongside luxury tours, cruises, and hotels under one central brand.
“Opening RoundAbout Travel officially in New Zealand is the natural next step for Complex Travel Group,” said Mark Trim, Founder and Managing Director of Complex Travel Group. “We know that Kiwi travellers value high-touch service and specialised knowledge, and see a distinct demand for a ‘one-stop’ premium service. RoundAbout Travel NZ is designed to meet that need, backed by the significant resources of Complex Travel Group.”
The Auckland office will be led by Marc Alexander and Trudy Markham, who bring a combined decades-long track record within the travel sector. Alexander will predominantly focus on RTW and Business Class airfares while leading the new team, with Markham specialising in luxury travel including cruising and luxury hotels.
Alexander joins following tenure within a major global travel group, where he was consistently ranked among the Top 20 consultants and leaders nationally. He brings expertise in operational discipline and high-performance sales, with experience managing multiple award-winning branches and repeated international recognition.
Markham joins RoundAbout Travel NZ with extensive experience across both high-volume and luxury travel, and is described as a top-tier seller of premium airfares and bespoke itineraries. She has represented the region at international events including ILTM Singapore.
“We’re excited to have Marc and Trudy join RoundAbout Travel NZ. They come with extensive expertise across premium and complex travel, and we know they’ll deliver the specialised insights our clients expect,” said Mark Trim
Alexander said the New Zealand expansion represents a growth opportunity aligned to local demand for complex itinerary planning and hands-on support. “I’ve spent my career building high-performing teams, and the opportunity to help grow a brand as specialised as RoundAbout Travel in the New Zealand market is incredibly exciting. Kiwis are adventurous travellers who aren’t afraid of complex itineraries, but they want the peace of mind that comes with expert management. We’re here to bridge that gap and offer bespoke service with technical expertise to plan the trip of their dreams.”
Markham added that the model is designed to deepen the client-advisor relationship. “Having worked extensively across both luxury and high-volume sectors, I know that New Zealanders are looking for more than just a transaction; they want a partnership. I look forward to leveraging our deep expertise to create seamless journeys for our clients.”
The Auckland office is now open, with additional hires slated throughout the year as Complex Travel Group continues to scale its specialised travel solutions and expand its Trans-Tasman network.
Pictured: Mark Trim, Founder of Complex Travel Group, Trudy Markham, Luxury Travel Manager at RoundAbout Travel NZ, Marc Alexander, Team Leader and Airfare Specialist at RoundAbout Travel NZ.