SITA has announced the integration of IPS Intelligent Passenger Solutions into its SITA Airports portfolio, a move that strengthens its position at the forefront of airport technology and innovation.
This development is particularly significant as airports worldwide continue to adopt self-service kiosks, bag drop systems, and other technologies to streamline passenger experiences.
Operating under the new name ‘IPS a SITA company,’ the expanded portfolio offers intelligent passenger solutions, including self-service bag drop systems, touchless kiosks, biometric scanners, and more. This integration marks an important step in transforming airport processes, reducing congestion, and providing smoother, more efficient journeys for passengers.
The growing trend toward self-service and touchless technologies has already proven to enhance the overall travel experience. By integrating IPS, SITA is accelerating the aviation industry’s digitalization, focusing on key areas such as check-in, baggage handling, and security. For travelers, this means reduced wait times, seamless interactions, and highly personalized digital services tailored to meet individual needs.
In addition to self-service advancements, the broader SITA Airports portfolio remains a leader in technologies that support the Aviation Transport Industry (ATI), such as biometrics, Common Use Terminal Equipment (CUTE), and Common Use Self Service (CUSS) kiosks. These innovations, combined with advanced Airport Management Systems (AMS) and airside optimization solutions, create a frictionless travel experience by enabling faster, more secure, and more efficient terminal operations.
Nathalie Altwegg, SVP of Airports at SITA, emphasized the importance of these developments: “Airports worldwide need technologies that can eliminate bottlenecks at critical points like check-in, security, and boarding. By integrating IPS’s solutions, we are creating a seamless travel experience that will significantly reduce frustrating queues. Our gold-standard portfolio, featuring self-service kiosks and biometric recognition, is reshaping how airports operate, providing passengers with easy, personalized journeys.”
Dr. Georg Oschmann, CEO of IPS a SITA company, echoed this sentiment, highlighting the impact of their joint expertise in streamlining passenger handling and driving innovation in airport services. “Together, we are setting a new standard for automated passenger processing, delivering even greater value to airlines and airports worldwide.”
To date, more than 2,300 Self-Bag Drop kiosks have been deployed in over 120 airports globally, processing around 150,000 daily bag drops. This makes IPS a SITA company a market leader, with systems used by over 13 billion air passengers each year. The integration of cloud-based services, biometric identification, and smart payment solutions ensures that airports are equipped to meet evolving passenger expectations while optimizing terminal capacity and efficiency.
This technological evolution signifies a new era in air travel, where digital solutions and self-service kiosks enhance the passenger journey, providing greater convenience and reduced wait times. As more airports adopt these systems, travelers can look forward to smoother, more personalized experiences from check-in to baggage claim.