In the largest industry agreement, United Airlines will equip more than 1,000 aircraft with Starlink’s fast WiFi service offering customers access to live TV and streaming services, social media, shopping, gaming and more, on seatback screens and personal devices simultaneously.
United’s internet service on-board will be free.
Leveraging advanced satellites with its deep experience in both spacecraft and on-orbit operations, Starlink is engineered by SpaceX and delivers internet access around the world, including over oceans, polar regions and other remote locations previously unreachable by traditional cell or Wi-Fi signals. United is the largest airline across both the Atlantic and Pacific and will be the first carrier in the world to commit to offering Starlink service at this scale.
“Everything you can do on the ground, you’ll soon be able to do onboard a United plane at 35,000 feet, just about anywhere in the world,” said United CEO Scott Kirby. “This connectivity opens the door for an even better inflight entertainment experience, in every seatback – more content, that’s more personalized. United’s culture of innovation is, once again, delivering big for our customers.”
Features include:
- Live streaming: access personal streaming services and watch live TV, shows and movies without buffering, lag or the need to download content in advance.
- Workplace productivity: download/upload documents and edit shared files in real-time.
- Gaming: play live games and follow along on live gaming streaming services
- E-Commerce: shop online, schedule grocery delivery and make restaurant and travel reservations all from the comfort of your seat.
- Multiple devices: connect multiple devices at once, under one user.
- Live support with the United app: download the United app while inflight to get real-time info about connections and access customer support from a real agent through Agent on Demand.
The new service will also benefit United’s frontline employees – United pilots, flight attendants, technicians and gate agents all use mobile devices to help run the operation and serve customers. As United rolls out the Starlink more broadly, it will give those teams the same rich capabilities in the air, as they have on the ground including when working in remote location or when traditional services might be impacted like during power outages or natural disasters.